At UrbanShack, we aim to deliver your favourite styles safely and efficiently. We work with reliable courier services to ensure a smooth delivery experience across Pakistan.
1. Delivery Coverage
We currently offer delivery services across Pakistan, subject to courier availability and service coverage.
2. Order Processing
Orders are processed after successful placement and confirmation. Processing times may vary depending on order volume, product availability, and promotional periods.
3. Estimated Delivery Time
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Major cities: 3–5 working days.
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Other areas: 5–7 working days.
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated before order confirmation. Any free-shipping promotions will be subject to their respective terms and conditions.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations. Customers are requested to ensure their availability at the provided delivery address and keep the required payment ready.
6. Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, or other available communication channels.
7. Delayed or Unsuccessful Deliveries
UrbanShack is not responsible for delays caused by courier companies, incorrect addresses, customer unavailability, or circumstances beyond our control.
8. Incorrect Delivery Information
Customers are responsible for providing accurate shipping details. Additional charges or delays may apply if delivery information needs to be corrected after dispatch.
9. Contact Us
For shipping-related questions or delivery assistance, please contact our customer support team.